Case study
How Triton Global Services customized Bloom Growth to scale their operations
Written by
Cassandra Icenhour
Length
07 min read
Date
May 15, 2024
Client
Company name
Triton Global Services
Interviewee name and job title:
Scott Berger | Chief Operating Officer
Triton Global Services, a full-service security and risk management firm, has experienced significant growth by blending traditional guard services with AI-based camera technologies and remote surveillance. Scott Berger, the chief operating officer, joined during a period of expansion and was tasked with implementing operational controls to guide the company’s aggressive plans.
Triton’s quest for enhanced operational control and accountability started with identifying a critical gap.
Triton Global Services was poised for explosive growth, but with such rapid scaling came the critical need for increased operational control and accountability. As they transitioned from a small to a medium-sized business, the pressure was mounting to maintain efficiency while keeping profit margins healthy. “We were a very successful small business that was graduating quickly into a medium-sized business,” explains Scott Berger, COO at Triton. The looming risk if they didn’t find a solution was clear—potential chaos amidst expansion and a dip in service quality that could hinder their competitive edge.
“The idea of implementing an entrepreneurial operating system that could help manage that growth was a top priority,” Berger explains, so a software to support that operating system was critical. That’s when Bloom Growth was recommended to Scott.
Bloom Growth’s flexibility shines as Triton discovers it as a completely customizable solution.
Enter Bloom Growth, a platform celebrated not just for helping run better meetings, but also for the remarkable adaptability it brought to Triton’s unique operational needs. This wasn’t about adopting a one-size-fits-all approach—it was about customization being better, an ethos deeply ingrained in Bloom’s fabric. “Bloom Growth was flexible enough to mold itself to the vision we had for instituting these operational controls,” shares Berger. Triton found Bloom to be a partner that could streamline their complex suite of services under one digital roof, bringing the type of clarity they needed to their operations.
Upon his arrival, Berger discovered that a soft launch of Bloom Growth was already underway, but the teams weren’t immediately convinced of its utility. His role involved dedicating time to fully implement the software’s capabilities, which he did in a way which ultimately won-over his team—through customizing Bloom in ways they hadn’t been explored before. “I’ve seen such an amazing improvement of each department’s efficiency because of that structure that Bloom Growth offers,” he states.
A brighter future was at risk
without Bloom.
The absence of a solution like Bloom Growth posed potential setbacks for Triton. Berger acknowledges, “Without this type of structured software in place [important items] would fall by the wayside.” It was imperative for Triton to avoid the pitfalls of unfocused expansion—increased revenue with rising costs and shrinking profit margins. By choosing Bloom, Triton sidestepped these hazards and secured a more controlled growth trajectory.
A dream turned to reality—Triton’s expansion with Bloom Growth
Scott has seen substantial operational improvements since implementing Bloom Growth at Triton Global Services. “In my under 6 months here, I’ve seen such an amazing improvement of each department’s efficiency because of that structure that Bloom Growth offers,” says Berger. Triton’s services that branch across California are executing daily operations with superior precision, ensuring that as the company grows, every task, big or small, receives the attention it deserves.
The weekly meeting agenda brings the most value to Triton Global Services.
For Berger, the most valuable feature of Bloom Growth is the weekly meeting agenda which provides a clear, concise way to communicate expectations and accountabilities to his team. This provided branch managers the ability to spend more time in the field, enhancing customer service and contributing to Triton’s subsequent growth.
Berger also highlights the accountability aspect of Bloom Growth, which ensures that action items from meetings are addressed and not forgotten. This has led to improved departmental efficiency and has been instrumental in scaling the business effectively.
Trust the process and customize as needed.
To businesses facing similar challenges, Berger’s advice is resolute: “Trust the process. Remember why the software was needed in the first place, and build the use of the software around that—not just how Bloom’s marketing material suggests.” After all, Bloom Growth is customizable to any business operating system. It’s a testament to the notion that when it comes to operational success, a tailored approach isn’t just better—it’s essential.
Triton looks ahead with Bloom under their wings.
Looking forward, Triton’s relationship with Bloom is set to soar. With plans for regional and national expansion, Triton Global Services sees no limitations to its aspirations, thanks largely to the robust framework provided by Bloom Growth. Berger is eager to explore how the ongoing enhancements to the platform will further streamline their processes, remarking, “I’m very excited to see what some of those product enhancements look like.”
It’s evident the transformative impact that Bloom Growth’s software has on a rapidly expanding company. By leveraging customizable features, fostering accountability, and providing a structured approach to operations, Triton has been able to scale efficiently while maintaining a strong focus on customer service.
Discover how Bloom Growth can customize your path to operational excellence. Connect with us today and join the ranks of companies like Triton Global Services, who are redefining efficiency and growth.
About Triton Global Services
With recognizable clients such as Safeway, Albertsons, Mission Foods, Fastlane Transportation, San Bernardino County Housing Authority, Cal Poly Pomona, and Western Municipal Water District, Triton Global Services provides dynamic security and risk management across three locations in California. Their services integrate traditional guard services with cutting-edge AI-based camera technologies and remote surveillance. With a commitment to innovation, Triton provides comprehensive protection solutions while maintaining a focus on efficiency and customer satisfaction.